Best Practice Methods

Resources For Change Agents

Rewiring The Robots In Your Organization

Although not immediately apparent, most organizations already employ an army of robots. Their job is to smooth over the cracks between the organization’s “heritage” systems and the needs of its customers. They’re called employees.

Key Takeaways:

  • It’s clear that there are many benefits associated with the successful introduction of RPA. On the other hand, for RPA to become a strategic enterprise capability there are many challenges to overcome, and moving parts to coordinate.
  • Properly introduced, Robotic Process Automation (RPA) enables a step change in the economics of competition.
  • Some RPA programs start in business operations; others begin within the IT organization. However, it is not as simple as flipping a switch and sitting back to reap the benefits. Point is that, it is no good just starting and hoping for the best.
  • Cultural adoption is the critical stepping-stone to success.
  • The initial PoC project team normally forms the core of a future RPA Center of Expertise (CoE).
  • In order to establish RPA as a strategic technology, there is a clear need for governance. Use a set of quick wins to build expertise and knowledge such that those challenging projects become logical next steps rather than leaps of faith.
  • In some organizations, IT managers fulfill some of the responsibilities of the RPA governance committee (instead of business and operational leaders).
  • Rather than rushing into a broad deployment after an early PoC success, it’s better to plan for the long term.

Download The Report here

Wake Up To The Future Of Work—Operational Performance Management

Despite their best intentions, enterprises still don't have effective control of their processes. Given an aging workforce and increased compliance responsibilities, firms need greater transparency and better accountability; systems are still antiquated/archaic and not equipped to give them visibility into process performance. Updating and reinterpreting the core tenets of Operational Performance Management for the cloud era provides firms with an effective framework going forward.

Download The Report here

If you are interested in exloring how we might help your organization develop its own set of Best Practice stories, please contact Derek Miers. (derek.miers @